pbc8 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data pbc8 collects from players across Bangladesh, why we collect it, how we use and protect it, and the rights you have over your own information.
How pbc8 Protects Your Privacy
We built our data practices around transparency and security. Here are the six pillars of how pbc8 handles your personal information.
Secure Data Storage
All personal data submitted to pbc8 is stored on encrypted servers protected by industry-standard SSL/TLS protocols. Your account credentials, payment details, and identity documents are never stored in plain text.
No Sale of Personal Data
pbc8 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate and improve the pbc8 platform and to comply with legal obligations.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide our services — account registration, payment processing, identity verification, and responsible gaming compliance. We do not collect data beyond what is needed.
Payment Data Security
Financial transactions via bKash, Nagad, Rocket, and Upay are processed through secure payment gateways. pbc8 does not store full payment credentials on its own servers. All payment flows are encrypted end-to-end.
Your Right to Access & Delete
Registered pbc8 players have the right to request a copy of the personal data we hold about them, to correct inaccurate data, or to request deletion of their data subject to our legal retention obligations.
Marketing Opt-Out
You may opt out of receiving promotional communications from pbc8 at any time by contacting our support team. Opting out of marketing does not affect your ability to use the platform or receive transactional notifications.
Your Rights as a pbc8 Player
As a registered player on pbc8, you have clear and enforceable rights over your personal data. Contact us at any time to exercise these rights.
What Data We Collect and Why
The table below summarises the categories of personal data collected by pbc8, the lawful basis for collection, and the retention period applied.
This Privacy Policy ("Policy") describes how pbc8 ("pbc8", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "you", "your") who access and use the pbc8 website at pbc8.cc and all associated services (collectively, the "Platform"). This Policy forms part of the pbc8 Terms & Conditions and should be read alongside our Responsible Gaming Policy. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.
1 Introduction
pbc8 is committed to protecting the privacy and personal data of all players who use our Platform. We understand that players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rangpur — trust us with sensitive personal and financial information, and we take that responsibility seriously.
This Policy applies to all personal data collected through the pbc8 website, mobile-optimised interface, customer support channels, and any other touchpoint operated under the pbc8 brand. It covers how we collect, use, share, and protect your personal data, and explains the rights you hold in relation to that data.
2 Personal Data We Collect
pbc8 collects the following categories of personal data from players:
- Identity Data: Full name, date of birth, gender, national identification number, passport number, or other government-issued identification details required for age verification and KYC (Know Your Customer) compliance.
- Contact Data: Email address, mobile phone number, residential address (city and district within Bangladesh), and preferred communication language.
- Financial Data: bKash wallet number, Nagad account number, Rocket or Upay account references, bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank transfers, transaction amounts in BDT, and transaction reference numbers.
- Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, session start and end timestamps, and referring URL.
- Usage Data: Pages visited, games played, features used, search queries entered, and clickstream data within the Platform.
- Betting and Gaming Data: Full history of bets placed including sports markets, casino games, and slots; stake amounts; outcomes; wagering totals; and bonus utilisation records.
- Responsible Gaming Data: Self-exclusion requests, deposit and loss limit settings, session duration limits, and reality check preferences.
- Communications Data: Records of all correspondence between you and pbc8 support, including live chat logs, email threads, and submitted dispute or complaint forms.
3 How We Collect Your Data
pbc8 collects personal data through the following channels:
- Direct Submission: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or submit a complaint, you provide data directly to pbc8.
- Automated Collection: When you use the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies (see Section 7 for full details).
- Payment Providers: When you transact via bKash, Nagad, Rocket, or Upay, our payment processing partners share transaction confirmation data (reference IDs, amounts, timestamps) with pbc8 to credit your Wallet and maintain accurate financial records.
- Identity Verification Partners: Where pbc8 uses third-party KYC service providers to assist with document verification, those partners may return verification outcomes and risk scores to pbc8.
- Fraud and Security Systems: Our fraud detection systems collect and analyse behavioural signals and device fingerprint data to identify suspicious activity on the Platform.
4 How We Use Your Personal Data
pbc8 uses the personal data we collect for the following purposes:
- To create, maintain, and manage your pbc8 Account and associated Wallet;
- To verify your identity and age in compliance with our 21+ age restriction policy;
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer;
- To provide customer support and resolve disputes;
- To detect, prevent, and investigate fraud, money laundering, and Prohibited Conduct as defined in our Terms & Conditions;
- To monitor Platform usage and improve the functionality, design, and content of pbc8;
- To administer bonuses, promotions, and loyalty programs in accordance with applicable terms;
- To enforce our Responsible Gaming obligations, including monitoring for problem gambling indicators and applying player-requested limits;
- To send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts;
- To send marketing communications, including promotional offers and platform updates, where you have provided explicit consent or where legitimate interest applies and you have not opted out;
- To comply with applicable legal and regulatory obligations.
5 Legal Basis for Processing
pbc8 processes personal data under the following lawful bases:
- Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and customer support.
- Legal Obligation: Processing required to comply with applicable laws — including anti-money-laundering regulations, age verification requirements, and financial record-keeping obligations.
- Legitimate Interests: Processing necessary for fraud prevention, Platform security, responsible gaming monitoring, and general business improvement — where those interests are not overridden by your data protection rights.
- Consent: Processing for direct marketing communications, the use of non-essential cookies, and any other processing activity where we have sought and received your explicit consent. Consent may be withdrawn at any time.
6 Sharing Your Personal Data
pbc8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — for the purpose of processing your deposits and withdrawals in BDT.
- Identity Verification (KYC) Providers: Third-party verification partners engaged by pbc8 to assist with document authentication and age verification.
- Game Content Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe may receive your session data (player ID, stake amounts) to provide and audit game outcomes. These providers do not receive your full identity profile.
- Fraud Prevention and Security Partners: Specialist third-party services engaged to detect and prevent money laundering, fraud, and account compromise.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory request, pbc8 will disclose personal data to competent authorities.
- Professional Advisors: Lawyers, auditors, and compliance consultants engaged by pbc8, subject to strict confidentiality obligations.
7 Cookies & Tracking Technologies
pbc8 uses cookies and similar technologies on the Platform to provide core functionality, enhance performance, and understand how players use our services. The following categories of cookies may be set:
- Strictly Necessary Cookies: Required for the Platform to function correctly — including session management, login state, Wallet balance display, and security tokens. These cannot be disabled without affecting core functionality.
- Functional Cookies: Store your preferences such as language settings, game view preferences, and responsible gaming tool configurations so you do not need to reset them on each visit.
- Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform — including which pages are visited most frequently and where users encounter errors — to help us improve the user experience.
- Security Cookies: Support our fraud detection systems by identifying unusual access patterns and device anomalies across sessions.
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the pbc8 Platform, but may affect personalisation and analytics functions.
8 Data Security
pbc8 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction:
- SSL/TLS encryption for all data transmitted between your device and the pbc8 Platform;
- Encryption of sensitive data at rest, including identity documents and financial records;
- Role-based access controls ensuring that staff can only access personal data necessary for their specific function;
- Regular security audits and vulnerability assessments of the Platform infrastructure;
- Multi-factor authentication requirements for administrative access to internal systems containing personal data;
- Staff training on data protection obligations and secure handling of personal information.
In the event of a personal data breach that poses a risk to your rights and freedoms, pbc8 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
9 Data Retention
pbc8 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The key retention periods applied by pbc8 are summarised in the Data Collection table above.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated statistical and business analysis purposes.
If you request deletion of your personal data before the expiry of the standard retention period, pbc8 will honour that request to the extent permitted by law. Certain categories of data — particularly financial transaction records and responsible gaming data — may be subject to mandatory minimum retention periods under applicable law that override individual deletion requests.
10 International Data Transfers
Some of the third-party service providers used by pbc8 — including game content providers and technical infrastructure partners — may process personal data outside Bangladesh. Where such international transfers occur, pbc8 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law.
Safeguards used for international transfers may include contractual data protection clauses, binding corporate rules, or adequacy assessments confirming that the destination jurisdiction provides an adequate level of data protection. Payment data is always processed in accordance with the security standards of the relevant payment network (e.g., PCI-DSS for card transactions).
11 Your Data Protection Rights
As a pbc8 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pbc8 support at [email protected]. We will respond to all valid requests within 30 days.
- Right of Access: Request a copy of all personal data pbc8 holds about you (a Subject Access Request).
- Right to Rectification: Request correction of inaccurate or incomplete personal data in your account profile.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Restriction of Processing: Request that pbc8 limits its use of your personal data while a dispute is being investigated.
- Right to Data Portability: Request your personal data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests, including direct marketing and profiling.
- Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
12 Children and Minors
The pbc8 Platform is strictly intended for adults aged 21 years and above. pbc8 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and pbc8 reserves the right to request supporting identity documentation at any point to confirm a player's age.
If pbc8 becomes aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend that account, delete the associated personal data, and reverse any financial transactions to the extent technically possible.
13 Third-Party Links
The pbc8 Platform may contain references to third-party payment providers such as bKash, Nagad, and Rocket. When you navigate away from pbc8.cc to complete a payment or verification step on a third-party platform, that third party's own privacy policy governs the personal data you provide directly to them.
pbc8 is not responsible for the privacy practices or the content of any third-party websites or services. We encourage you to review the privacy policies of any third-party platforms you interact with in connection with your pbc8 account activity.
14 Changes to This Privacy Policy
pbc8 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where technically feasible, by sending a notification to the email address registered to your account.
The "Last Updated" date displayed at the top of this Policy will always reflect the date on which the most recent revision came into effect. Your continued use of the pbc8 Platform after any such update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the Platform and contact support to close your account.
We recommend that all players review this Privacy Policy periodically to stay informed about how pbc8 handles personal data. Archived versions of previous Privacy Policy documents are available upon request by contacting support.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pbc8 handles your personal data, please contact our Data Protection team using the details below:
- Email: [email protected]
- Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to all formal data rights requests within 30 calendar days.
- Language: All communications with pbc8 support regarding data privacy matters should be submitted in English.